Client Services Associate

$75,000
New York
Permanent

Do you have excellent knowledge of securities finance post trade processes?  This Client Service Associate at this exciting Financial Technology company could be for you.  

What you will do

·        Take ownership and for client support, setup and configuration of the company’s services as well as new client on-boarding.

·        Develop key relationships with new and existing clients to create and realise new business opportunities

·        Proactively monitor telephone & email ticket based client support queries or requests and respond in a timely manner

·        Escalate issues appropriately and ensure timely rectification

·        Communicate client feedback and work with the relevant project teams to specify and deliver change requests.

·        Provide requirements for small enhancements and perform UAT where required

 

What you bring

·        In-depth knowledge of securities finance post trade processes and good knowledge of the wider securities finance business

·        Excellent relationship management and communication skills

·        Experience of working in client facing roles with a strong client service focus and ideally across different time zones

·        Ability to absorb and retain complex business information rapidly

·        Technically minded to fully exploit in-house configuration tools

 

This is a unique opportunity to provide excellent Client Service whilst gaining a broader understanding of the Security Finance business.

Interested in learning more?   Apply Now to send us your CV.

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