My Client is looking for a dynamic Product Support Specialist to join their team. The position is an integral part of their front-line support team focused on real-time market data products based in Singapore.

What you will do

• Provide exceptional overall client experience to clients using time-sensitive, mission critical applications.
• Research, diagnose and respond to client inquiries in an expeditious, thorough, and professional manner.
• Thoroughly diagnose technical problems and communicate solutions to customers.
• Demonstrate a strong sense of ownership for customer issues.
• Gain a deep understanding of their market data products, architecture, and customer base.
• Work closely with product, development, and QA to serve as the voice of the customer internally and drive resolution of issues.

What you will bring

• Client service excellence, with a focus on being helpful, reliable, responsive, proactive.
• Strong customer facing communication skills
• Strong aptitude to troubleshoot and solve problems.
• Understanding of networks and understanding of core computing concepts
• Unix, Unix power tools, Unix scripting.
• Exposure to front office trading/market data environments, ideally in a client/business facing role.
• Knowledge of financial markets and associated terminology
• Japanese, Mandarin or Korean desirable

In return, you will benefit from:

• A highly competitive base salary with good earning potential
• Benefits including 28 days holiday, private healthcare etc.
• Time and investment in your training, plus clear career.

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