Production Operations Manager

Up to €70000
Limerick, Ireland

RegCloud Production Operations Manager. Up to €70,000 base + bonus + benefits My client is a leading Fintech firm who provide enterprise-wide infrastructure and analytical applications in the areas of data integration and warehousing, financial risk management, regulatory reporting, compliance and financial control. They are adding to their Production Operations team to ensure the overall delivery of quality services and are looking for a team manager to form an integral part of this team and provide support to the overall head of the operations function.

What you will be doing:

  • Ensure the overall delivery of a quality operational service to customers
  • Direct the local production operations team and overall leadership support to the full distributed operations organisation, providing mentoring and support to team members as necessary
  • Ensure that appropriate incidents (and problems) are correctly managed through to resolution, ensuring their referral and escalation to other resolver teams as required and within the defined service levels
  • Work closely with the head of production operations to ensure continuity of service delivery and operation, and supplier management
  • Manage action plans relating to security incidents (including testing), initiating actions when flagged, ensuring liaison with other parties (internal and external) as necessary
  • Regularly review and ensure execution (and improvement where appropriate) of plans for disaster recovery and business continuity as required (including periodic testing)    
  • Ensure strong working relationships with other areas of the business contributing to the delivery of service to customers, notably DevOps, product management, development and support
  • Ensure support for culture of continuous improvement, including identifying areas for potential improved automation and feeding back to relevant teams
  • Management reporting as necessary.

What you will bring:

  • At least 10 years in a technical and operations support environment for a managed infrastructure or cloud-based solution provider operating within the regulated financial community
  • Strong knowledge of public cloud architecture (preferably AWS)
  • Good interpersonal and communications skills, with an ability to communicate in non-technical terms to non-technical people
  • Excellent experience of leading and developing distributed teams across multiple time-zones and different jurisdictions
  • Good understanding of financial regulatory reporting practices (ControllerView an added benefit)
  • Awareness of tools managing the cloud environment, including sysadmin skills and experience of writing scripts in an administrative language
  • Bachelor’s degree in information technology or similar qualification
  • Strong supervisory skills and a familiarity with team management, an attention to quality and a desire for improvement
  • Excellent awareness of security and confidentiality issues and experience of identifying security vulnerabilities.

In return you will benefit from

  • Highly competitive remuneration package
  • A dynamic and fast paced working environment
  • Working within a Global business