Management Consultant of Professional Services

Up to £100,000 + bonus (dependent on experience)
London
Perm

Key accountabilities:

• Oversight of professional services for book of accounts and ensure high levels of client satisfaction Participates in pre-sales activity including product demos, POCs, workshops, discovery sessions and RFP activities.

• Provides consulting services to customers including the ability to understand challenges/requirements, provide recommendations, define implementation proposal and execute the delivery.

• Serves as project manager (or partner with) to establish work plans, manage issues/risks and track progress against budget.

• Configures the products per specification providing including building the interfaces, validations, rules, mappings, workflows and permissions.

• Document and review artefacts including work proposals/estimates, statements of work, project plans, status reports, implementation roadmaps, etc.

• Document, analyses and map the different data feeds that populate/retrieve data to/from the product suite.

• Participates in the testing process for new product versions and client testing cycles (unit, integration, UAT, parallel, etc.) during implementation to ensure deliverables are aligned with requirements and performant.

• Support the release management process and job automation procedures

• Leads project handover meetings to ensure Support and Client Management teams have a thorough understanding of the implementation.

• Supports the procurement of the infrastructure and installation of software at client site or in hosted environment.

• Partners with Sales and Client Management to identify new opportunities to extend usage of the product suite.

• Provides input into the training curriculum and conducts training internally/externally.

• Provides input into the product roadmap by recommending new enhancements.

• Assist in the investigation and resolution of issues raised through the support.

• Supports strategic developments across the industry with particular reference to existing products.

Desired Skills:

• Candidates should be university degree level educated to equivalent.  

• Minimum of 10 years’ experience with 5 years in consulting services.

• Proven track record of project delivery and/or software implementation experience gained ideally from a buy or sell-side environment.

• Experience in Capital Markets products / operations.

• Understanding of relational databases (SQL/Oracle), data mining, data warehousing, and data modelling concepts.

• Strong business acumen.

• Ability to prioritise activities by managing a constantly evolving plan measured against client requirements.

• Knowledge of Agile, Scrum, and waterfall processes and SDLC.  

• Dependability and proactive attitude.  

• Trains, mentors, and coaches less experienced analysts and consultants.