Client Services Manager

Up to £45,000 + Benefits + Bonus
London
Perm

We are looking for a Client Manager to join our London based Service Management team. The candidate will have both a meticulous attention to detail and an understanding of financial products. Knowledge about OTC derivatives, risk and technical ability is desirable. Good written and verbal communication skills in English are a must.

Candidates with prior experience of collateral management, fund administration and/or regulatory reporting and who speak a business-level, Western European language are especially welcome to apply for the position.

The London Service Management team is the first line of contact for our clients in Europe with regards to the delivery of the OTC derivative portfolio reconciliation service. The Client Manager will provide support to our clients and work closely with the production, business and sales teams globally.

Role Responsibilities:

• Provide daily assistance to subscribers on all issues relating to the service (via email, phone and in person)

• Trade data normalisation / handling

• Review reconciliation output, investigate and fix differences

• Ensure structured and effective delivery of service

• Promote comprehensive and more effective usage of the service

• Raise internal request for new functionalities and assist developers with requirements and UAT testing

• Assist sales in pre-sales process, meeting prospect clients, organising demos

• Client onboarding and testing

• Relationship management, including regular client calls and client visits onsite

• Run client trainings when needed via onsite visit or webinars

• Be a part of various internal and external projects

• Self-education about current and upcoming market regulations and other significant changes

• To fulfil any additional / ad hoc duties as required to meet the needs of the business

Key Skills:

• Customer relationship skills

• Good communication skills (verbal and written)

• The ability to interpret trade data

• Ability to think outside the box and challenge existing status quo

• Proficiency in using text editors and advanced spreadsheet functions

• Ability to work in a fast pace environment

• Ability to multitask

• German / Spanish speaker

Knowledge and Experience:

• The ability to understand complex process flows and concepts, as well as the ability to explain these accurately and concisely to our clients

• Knowledge of OTC Derivatives and understanding of the trade data fields of these instruments as well as awareness of the OTC Derivative trade processing lifecycle would be beneficial

• Basic understanding of market and credit risk management of OTC Derivatives, such as yield curves and valuation would be beneficial

• Basic understanding of database structures, as well as interrogation using SQL would also be beneficial