Account Manager / Relationship Manager

Up to £100,000 + bonus
London
Perm

Ourclient is a leading information provider within the Fintech space, who islooking for a Relationship Manager to join their team to manage multipleclients (buyside and sellside) across Europe on a range of the company’splatforms.  This team is responsible forbuilding and maintaining strong relationships from C-level to product userlevel, ensuring client satisfaction, retention, identifying cross/up selling,and managing risks as appropriate to retain and grow overall clientrevenues.  

Key account abilities:

  • Develop and maintain strong client relationships and a thorough understanding of platforms from a product and client value perspective
  • Engaging and credible presence, particularly at C-level.
  • Facilitate regular client engagement through'quarterly’ calls and meetings, working with Support, Implementation and Marketing teams to ensure client needs are communicated and addressed
  • Keep abreast of client and industry activity such that any opportunities to increase the use of the software solutions are identified
  • Manage identified opportunities through the sales cycle to close new business and increase revenue, or engage professional services to expand client implementations as appropriate
  • Keep abreast of client and industry activity such that any risks to implementations, relationships, revenues or reputation can be identified; then formulate and manage action plans to address, working with other team members as required.
  • Manage contract renewals and maintain a 100%client renewal rate
  • Handle incoming enquiries from clients and 3rd party client partners on a day-to-day basis
  •  Maintain internal knowledge of clients via Saleforce.com and internal client management tools
  • Work with Sales and Marketing on relevant client events, including regional conferences and client dinners, webinars,round tables and user forums

Please contact Stephanie - stephaniewhite@ec1partners.com